Defining the problem is the first step in the process to a successful project outcome. This first step alone sets up the myriad of questions, priorities and skills that will be used for a solution. For example: Is the problem local (one department) or global (organization wide).

Many large organizations realize the benefits of hiring outside consulting firms to assist with a myriad of business issues they face on a daily basis. Some of the areas where a business uses consultants are Management, Business Process and Technology. In the technology area it is not just custom development but also in areas of SAAS where a system is already done but needs to be further customized for the needs of the company. Strategizing exactly how and when to use consultants varies by company but each comes with hidden benefits. This article highlights just a few of these areas.